Interaction Dialer

 

SIP-based outbound and blended predictive dialer system

 

NEW! Interaction Dialer 3.0
Outbound Dialing made even more powerful!  Our predictive dialer system offers: 

 

  • Skills-based Dialing - Allows for automatic dialing based on agent skill availability - perfect for state based licensing
  • Just-in-time DNC (Do-Not-Call) Integration - real time connectivity to 3rd party DNC services, like DNC.com Contact Center Compliance), and in-house DNC lists.
  • Dramatic Improvements in Scalability - Able to dial up to 180,000 calls per hour on a single server
  • And much more!

 

Outbound and blended campaigns boost teleservices capabilities, fill sales pipelines, streamline collections and aid telemarketing and fundraising efforts. No matter your business, a well-planned, well-executed campaign can augment nearly any marketing and relationship management process and build revenues. Dramatically.


Interaction Dialer is a predictive dialer system that pre-integrates to the Customer Interaction Center® (CIC) IP contact center solution from Interactive Intelligence for outbound and blended predictive dialing, as well as for compliance options, call scripting, intelligent campaign staging and more...

 

  • Predictive, power, preview, precise and agent-less dialing
  • Comprehensive campaign management
  • Multi-site campaign management
  • Inbound/outbound call blending
  • Agent-less messaging and outbound IVR campaigns
  • Stage-based predicting via a patented predictive algorithm
  • Remote agent capable
  • Multiple scripting options
  • Contact-based rules for maximum dialing flexibility

 

SIP-based predictive dialer system
To bolster predictive dialing via the SIP standard, simply add the Interaction Gateway™ network appliance to your SIP-supported CIC/Interaction Dialer configuration for:

 

  • T1/E1/ISDN spans for digital trunk-to-SIP conversion
  • Advanced call analysis support in conjunction with CIC 2.4 and higher
  • Greater campaign scalability and call volume capacity

 

Campaign monitoring and compliance
The best defense against regulatory violations and fines is an effective compliance plan. Interaction Dialer is a predictive dialer system that helps your business keep campaign compliance in check with:

 

  • Real-time quality monitoring
  • Call activity reports
  • Tracking and recording
  • Tools to assist in complying with the Telemarketing Sales Rule (TSR), Fair Debt Collection Practices Act (FDCPA), UK Ofcom telemarketing policy, etc...

 

CaaS or premise-based solution
Stay connected with your customers. Interactive Intelligence helps you pick the right solution for your contact center needs by offering our predictive dialer system as either a premise-based solution or as an on-demand Communications as a Service (CaaS) offering, both easily scalable. Your choice.


Key benefits of our predictive dialer system
Interaction Dialer's benefits get right to your bottom line.

 

  • Elevate agent productivity and contact success rates
  • Ensure regulatory compliance
  • Simplify campaign deployment and management
  • Reduce costs with a complete SIP-based "all software" architecture