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About Unified Communications Solutions from Aspect
Drawing on decades of insight gained from working with the worlds’ leading companies on mission-critical customer contact, Aspect enables organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect provides these capabilities by leveraging Microsoft unified communications like Microsoft Active Directory, Microsoft Exchange and Microsoft Office Communications Server 2007.
Aspect unified communications applications for the contact center are a brand new way to use the power of software to target operational objectives with specific capabilities.
And, Aspect delivers a host of best-in-class services that provide you with the in-depth expertise you need to identify the right opportunities, navigate implementation obstacle and get the best possible results from your unified communications strategies.
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions for businesses of all sizes. Through its world-class unified communications platform, CallXpress®, AVST offers the industry's most powerful suite of next generation communications solutions including call processing, voice messaging, unified messaging, fax, speech-enabled applications (including automated attendant and hands-free mobile worker access), and notification.
The CallXpress unified communications platform is designed to facilitate the enterprise migration from legacy TDM call processing and voice mail solutions to IP-enabled unified communications by delivering the interoperability, scalability, feature depth and flexibility, and administrative capabilities that enterprise IT and Telecom teams are demanding.
Headquartered in Orange County, California, AVST maintains facilities in Bellevue, Washington and the United Kingdom and has remote sales offices across the United States. With over 40,000 systems installed worldwide, AVST's communications solutions are sold and supported by an extensive network of resellers and OEM partners including Altura Communications Solutions, Black Box Network Services, Cincinnati Bell, NetVersant Solutions, Qwest Communications, Shared Technologies, Verizon Business, Westcon Group, and Ericsson AB.
AVST was established in September 2003 from the combined businesses of Sound Advantage (established in 1997) and the AVT division (established in 1982) of Captaris, Inc. (NASDAQ: CAPA). A privately-owned company, AVST's two major institutional investors are Ignition Partners, Seattle, WA (www.ignitionpartners.com) and Dolphin Equity Partners, New York, NY (www.dolphinequity.com).
Cacti is a leading provider of multimedia recording solutions for Contact Centers. Cacti is committed to the development innovative business-driven selective and continuous multimedia recording and analysis reporting software that enables companies to enhance their customer interactions across multiple communications media. Cacti's products are sold through a network of resellers focusing on medium and large businesses as well as government, healthcare, educational, and financial institutions.
Understanding your customer’s needs is important in today’s marketplace. Cacti offers several products to achieve outstanding results for your business. With our intuitive and easy to use interface, you can gain valuable insight on your business from the customers prospective. Once the information is captured, you can review this information and generate valuable reports on the overall effectiveness of your business. With Cacti, improving the quality of your customer interactions, your staff, and overall business productivity has never been easier.
Cacti's software is designed to enable companies to optimize their customer satisfaction, training, validation of information and overall quality assurance environment. As a result, the companies are able to generate additional revenue opportunities, improve profitability, enhance customer retention and achieve greater customer intimacy.
The Leader in Contact Center Performance Optimization Powered by Customer Interaction Analytics.
Based in San Francisco, California, UTOPY's mission is to drive measurable gains in customer care, operational performance and consumer loyalty through changing processes and people’s behavior using domain-specific solutions powered by Customer Interaction Analytics.
UTOPY's proven Performance Optimization and Customer Intelligence solutions are award-winning, and our customers are Fortune 500 leaders in their respective industries. UTOPY was founded in 1999 to help companies utilize the previously untapped "voice of the customer" to drive enterprise performance.
They analyze the interactions taking place between companies and customers and then deliver unparalleled insight and recommendations for performance improvement-through scorecards, alerts, analytics and reports---proactively delivering actionable information and recommendations directly to the people who can make an impact on improving the most critical Key Performance Indicators.
UTOPY offers enterprise decision makers an incomparable window into contact center performance and customer and prospect behavior. In an age when most companies communicate with customers remotely (over the phone and/or via the web and/or e-mail), the information and analysis provided by UTOPY are invaluable.
Global 1000 companies around the world count on UTOPY to optimize their contact center performance and to better understand what their customers are saying and thinking about their company and products.
About Interactive Intelligence
Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
The company has developed an all-in-one IP communications software suite that’s scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.
Founded in 1994 and backed by approximately 3,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.
Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Oracle, Random House Group, Rolex, Sony, US Airways, Volvo, and Walgreens.
The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $121.4 million in 2008. Interactive Intelligence sells its award-winning solutions through a global network of more than 300 VARs, including Affiliated Computer Services, Agori, Arvato (a division of Bertelsmann), AT&T, Atea, Computer Sciences Corp., Dimension Data, Hitachi, IBM, Iwatsu, Newtel Essence B.V. (a KPN Company), Ronco Communications & Electronics, and TietoEnator.
In addition to a mature and expansive reseller channel, Interactive Intelligence also offers a wide range of services via its Global Services teams (Support, Managed Services, Professional Services, Education, and CaaS) with approximately 150 service employees staffing offices in the U.S., U.K, Netherlands, Germany, Japan, Australia and Kuala Lumpur.
The Interactive Intelligence product line is ideal for mid to large-sized enterprises and contact centers, global 1,000 firms, and distributed organizations, including those with remote and mobile workers. Vertical specialties include financial services (banks and credit unions), outsourced services (teleservices and credit and collections), and higher education institutions.
About Upstream Works
Founded in 2000, Upstream Works provides products and services for corporate and enterprise call centers. The products help companies in these ways:
- Enable premium service that results in a better customer experience, reduced customer churn/increased lifetime customer value while lowering operational costs. Do this with analytics and agent tools that improve the effectiveness and efficiency of the agent and call center processes.
- Provide call center integration software and services that solve critical but “tough” problems that are causing ongoing headaches for real world call centers - with the quickest deployment in the industry.
The UpTake Customer Care family gives the ability to identify problem areas, improve agent performance, and reduce repeat calls. UpTake measures First Call Resolution, Customer Experience and Satisfaction, and Agent Effectiveness. Analysis of these factors and their effects allow management to systematically drill down and determine the root causes that affect these key performance indicators.
The agent desktop solutions provide customer call information, automation, tools, and ready access to knowledge to assist agents in resolving a customer issue in a single call while improving productivity.
CMAS, the call center server, handles the difficult problems of call center integration. Coupling CMAS with our services allows us to take on the hard problems and overcome them in a fraction of the time generally quoted in the industry. With a historical duration from Purchase Order to Production under 11 weeks, all being delivered on time and on budget, we can confidently demonstrate, "We do what we say".
Open Text Fax and Document Distribution Group (formerly Captaris) is the worldwide market leader in fax and electronic document delivery solutions.
Open Text provides leading fax server software and document management solutions that help organizations reduce costs and risks associated with stand-alone fax machines, integrate with existing applications and devices, and secure the process of sending, receiving, storing and retrieving documents.
Open Text has sold over 100,000 fax servers worldwide and is proud to have all of the Fortune 100 successfully using our document delivery and management technologies.