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About the American Teleservices Association (ATA)

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.

ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals. www.ataconnect.org

About Automation Alley

Automation Alley is a 501(c) 6 non-profit organization that drives growth and economic development through a collaborative culture that focuses on workforce and business development initiatives. Automation Alley attracts the creators and consumers of diverse technologies from a variety of industries around the world.

The Automation Alley region is home to more than 311,000 technology workers and 7,800 technology businesses. It encompasses Genesee County, Livingston County, Macomb County, Monroe County, Oakland County, St. Clair County, Washtenaw County, Wayne County and the City of Detroit in Michigan. www.automationalley.com

About the Call Center Networking Group (CCNG)

The Industry's #1 Network For Customer Care Professionals
For people who manage and support customer care and contact center organizations, CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance. CCNG is the number one network for customer care professionals -- providing programs on a local, regional, and virtual basis. CCNG membership is comprised of industry professionals, industry suppliers and service providers. Our members include:

Since 1991 CCNG has had the unique focus of providing educational information and face-to-face networking through a membership organization. The common vision of CCNG Members throughout the network is to provide customer care professionals with the opportunity to give and get both knowledge and support from their professional peers and trusted advisors. www.ccng.com

About Michigan Council of Women in Technology (MCWT)

To serve as the premier association for professional women within Michigan’s technology community.

Mission
The Michigan Council of Women in Technology provides leadership, mentoring, community outreach, professional development and networking to professional women within the Michigan technology community. The organization is committed the open sharing of ideas among peers. Further, the organization fosters growth and continued development for tomorrow’s technology leaders. The organization will offer compelling programs, opportunities for relationship-building, and outreach initiatives. The group’s long terms goals include the provision of financial and organizational support to Michigan’s educational institutions, to foster the growth and profile of women in technology fields. www.mcwt.org

About the Society of Consumer Affairs Professionals (SOCAP)

Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe. www.socap.org

SOCAP International Core Values:

About Detroit Rgional Chamber:

It's simple -- the Detroit Regional Chamber is made up of member companies who make a volunteer annual investment in order to receive an even greater return at the end of the year. Currently, more than 20,000 businesses across the region have decided to make an investment to help develop their company.

We have a vision of creating a region with: